I hate you and this program!

I use to be a trainer for an IT program, not just any, but a really boring one. The sort of thing that people hated to use. 

On top of it being boring, people were forced to attend training, which had them even more excited to be there. 

This one time, a trainee rocked up, looked me right in the face and said “I fucking hate you and I hate this program“.

At this stage in my career I had completed my NLP presentation and platform skills training and I had become pretty good a crating rapport, even so, about a million thoughts went through my mind in that second. All I could muster was “welcome” with a smile of course. 

Over the course of the day it became clear this bloke had been forced to show up, had not been told why, in general had never really had success with computers and had only heard bad things about the software. By realizing these things, over about 6 hours I was able to explain the ‘why’, gave him some easy tips on how to be successful with a computer and demonstrated the benefits of the system. 

In life, people are going to show up in front of you that don’t know who you are and what you are about, they will have their preconceptions and beliefs that you cannot do anything about. What you can do is be open, honest, hear what’s happening for them and try your best to help. Building rapport can help too, but just doing those things will get you a long way…..

Unlike telling them ‘not to fuck with you’…. don’t do that one, it doesn’t work. 

Rock and Roll 

Rob

PS. What’s the one thing you don’t do, that would cause the most positive change in your life?

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