I hate you and this program!

I use to be a trainer for an IT program, not just any, but a really boring one. The sort of thing that people hated to use.  On top of it being boring, people were forced to attend training, which had them even more excited to be there.  This one time, a trainee rocked up,... Continue Reading →

Change, Steps to take when a person doesn’t want to change

People don't want to change. We get wedded to doing things in a certain way and we want to keep doing it that way. And more times than not, the reason people resist, is because they haven't been asked about the change and they don't feel heard when asked. So if you are working with... Continue Reading →

Change; what’s the rub?

If you cannot answer the question, "whats the rub", then you don't know your customer, your staff, or how the change is going to impact your business. One of the most key things to your success is understanding exactly how your change will impact your team and your customers. It will require you to put your self... Continue Reading →

Change; a possible mindset

"Ultimately I don't care how we get there, I support the outcome" If your team knows the outcome of a change and they all agree they want to get there, how hard the change is or how it is executed can be pushed past if people can get their minds to 'I support the outcome'.... Continue Reading →

Change; towards and away?

So if you know the 4matt of the change you are implementing, the next thing you want to be able to answer is what you are moving towards and what you are moving away from. This comes right out of NLP 'Meta Programs'. Among other things, people will either be 'towards' focused or 'away from'... Continue Reading →

4Matt of Change

If you are responsible for implementing change at work, regardless of scale, there are four key things you need to be able to answer for the people affected by change. Why is the change happening What is the change How will the change be implemented What are the potential rub points (what if) 1. Why There... Continue Reading →

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